Hampton Roads service areas
Find City water, sewer, trash, recycling, bulk-item, regional wastewater, electric, gas, propane, internet, cable/TV, and home-phone resources for the Hampton Roads areas we serve—plus a direct line to an inspector when the property itself needs a closer look.
Hampton Roads service areas.
Norfolk · Chesapeake · Virginia Beach · Portsmouth · Suffolk · Hampton · Poquoson · York County · Newport News · Isle of Wight County · Smithfield · Gloucester County.
Additional territories · Office-confirmed appointments
Contact the office to confirm scope, access, and timing before scheduling. Hayes remains available through office scheduling.
Use the address. Then use the right number.
Use these call links and official sites to start, move, transfer, or schedule water, sewer, trash, electric, gas, propane, internet, cable/TV, or home-phone service. Contact information was checked against official City and provider resources on October 26, 2026; territory, collection day, service eligibility, and office hours can change by address or holiday. Call 911 for a life-safety emergency.
Regional provider directory
These providers often serve more than one city, but no listing guarantees service at a particular home. Use the website links to check the property address before you open an account or schedule work.
For a bill or regional wastewater-treatment question, start here. For a local water-main break or neighborhood sewer backup, use the city-specific card above.
Wastewater treatment & HRUBS billing
Regional wastewater-treatment and participating HRUBS customer-care/billing support.
HRSD/HRUBS participation and bill composition vary by service address. Local governments normally maintain neighborhood sewer lines.
Confirm the serving company at the address before opening or transferring an account. Call 911 first for a life-safety emergency or suspected gas leak.
Electricity
Account help, start/stop/move service, and outage support within the provider's service territory.
Electric territory is address-dependent. Dominion directs customers to call 911 in an emergency.
Natural gas
Natural-gas service, meter and account questions in southeastern Virginia.
Customer service Mon–Fri, 7 AM–7 PM; emergency 24/7
Official websiteIf you smell gas, leave the area, call 911 as appropriate, then call the emergency line from a safe place.
Natural gas
Natural-gas account and safety support within Columbia Gas's service territory.
Customer service Mon–Fri, 7 AM–7 PM ET; emergency 24/7
Official websiteNot every Hampton Roads address is in Columbia Gas territory. Confirm the provider by property address.
Residential propane
Residential propane delivery, tanks, gas lines, and equipment service in southeastern Virginia.
Confirm tank, installation, and delivery coverage for the individual property.
Residential propane
Propane delivery, tank installation, and fuel-service support where available.
Customer service 24/7; local dispatch hours vary
Official websiteConfirm delivery territory, tank arrangement, and current local dispatch availability at the property address.
Internet and private-hauler coverage changes by street, building, and address. Use the provider link to check availability before relying on a listing.
Fiber internet & home phone
Fiber internet, home-internet, and home-phone options where Verizon service is available.
Availability is address-specific. Use the official checker before assuming Fios is available at the home.
Cable/TV, internet & home phone
Residential cable/TV, home internet, home-phone, mobile, account, move, and technical-support resources.
The official Cox site now identifies the residential service as Spectrum. Check availability at the address.
Cable/TV, internet & home phone
Residential cable/TV, internet, home-phone, and related home services where Xfinity is available.
Use the official address tool for the property before assuming availability or speeds.
Fiber internet & home phone
Fiber-to-the-home internet and phone service where the Metronet/T-Mobile Fiber network has been built.
Metronet is part of the T-Mobile Fiber family — not Verizon. Availability remains address-dependent.
Private trash, recycling & dumpsters
Private residential and commercial pickup, recycling, bulk pickup, and dumpster services in Hampton Roads.
Use this as a private-service option where city collection does not apply or a property needs private hauling.
Core service area · Southside
Norfolk, Chesapeake, Virginia Beach, and Portsmouth are central to our regular Southside service area. Open a city to find the public water, sewer, trash, recycling, bulk-item, and City-service contacts that apply there.
Norfolk
Independent city
Use the local cards for City water, wastewater, trash, recycling, and bulk-item contacts. Collection routes and utility availability are tied to the property address.
Official Norfolk siteWater, wastewater & billing
Water accounts, utility billing, service requests, and city water/wastewater questions.
The in-person lobby has different hours. Have the service address and account information ready.
Water & sewer emergency
Water-main breaks, sewer backups, leaks, low pressure, and other city water/wastewater emergencies.
This is for city infrastructure. A private plumbing issue may still need a licensed plumber.
Trash, recycling & bulk items
Residential trash, recycling, yard waste, and scheduled bulk-item collection.
Collection days are address-specific. Use the City schedule search or MyNorfolk for the property.
Questions about a Norfolk property?
Ask the BrickKicker team about the systems, service, or inspection considerations for the property.
Chesapeake
Independent city
Chesapeake water/sewer availability and collection schedules are property-specific. Some properties use private well and septic systems.
Official Chesapeake siteWater, wastewater & billing
Water and wastewater collection, starting or stopping service, bills, and account questions.
City service and line availability depend on the property address; some locations use private well and septic.
Water & sewer emergency
Water leaks, sewer backups, and low water pressure outside routine service hours.
Use the customer-service number during routine business hours.
Trash, recycling & bulk items
Weekly refuse collection, recycling information, address-based collection schedules, and bulk requests.
Waste, recycling, and bulky-item eligibility are address-dependent. Confirm the current SPSA SORT guidance on the City site.
Questions about a Chesapeake property?
Ask the BrickKicker team about the systems, service, or inspection considerations for the property.
Virginia Beach
Independent city
City Services Bill items and curbside collection eligibility vary by address. Use the City resources before relying on a schedule.
Official Virginia Beach siteWater, wastewater & billing
City Services Bill questions and water-service start, stop, transfer, and account requests.
The bill may include water, wastewater/sewer, stormwater, and waste collection/disposal fees.
Water & sewer emergency
After-hours water or sewer emergencies. The official page lists separate regular-hours numbers for other situations.
For a sanitary sewer stoppage or water-main break, use the exact routing on the official emergency page before calling a plumber.
Trash, recycling & bulky items
Curbside trash, recycling, yard debris, missed pickups, cart support, and bulky-item scheduling.
Only homes receiving City curbside service are eligible. Find the exact day by property address.
Questions about a Virginia Beach property?
Ask the BrickKicker team about the systems, service, or inspection considerations for the property.
Portsmouth
Independent city
Portsmouth handles City water, sewer maintenance, and refuse. HRSD wastewater treatment is a separate regional service and bill.
Official Portsmouth siteWater, sewer & billing
Water service, sanitary-sewer collection, account setup, bills, and the City public-services bill.
The City sewage-maintenance charge is separate from HRSD's wastewater-treatment charge.
Water & sewer emergency
Urgent water and sewer problems affecting City systems.
Use this line rather than the daytime billing line for an urgent issue.
Trash, recycling & bulk items
Refuse, recycling, address-based collection schedules, and bulk-waste information.
Bulk pickup procedures can change. Confirm current appointment status before setting items out.
Questions about a Portsmouth property?
Ask the BrickKicker team about the systems, service, or inspection considerations for the property.
Core service area · Peninsula & York
Hampton, Poquoson, York County, and Newport News are regular BrickKicker coverage areas. Water, sewer, trash, and recycling can be delivered by different City, County, Waterworks, or regional providers, so the directory identifies the right property-by-property starting point.
Hampton
Independent city
Newport News Waterworks provides Hampton water service. Hampton manages local sewer collection, while HRSD handles regional wastewater treatment.
Official Hampton siteWater service & billing
Regional drinking-water service and water billing for Hampton customers.
Hampton bills may also include City sewer-maintenance and solid-waste charges.
Water & sewer emergency
Water emergencies route to Waterworks; local sewer stoppages, overflows, odors, and cave-ins route through Hampton 311/Wastewater Operations.
Water after hours; Hampton 311 has published extended hours
Official websiteCall 311 from a Hampton landline or 757-727-8311 from a cell/outside the city for local sewer service requests.
Trash, recycling & bulk items
Household trash, recycling, yard waste, and bulk-item collection.
Use the City map/GIS/calendar to find the property-specific pickup day.
Questions about a Hampton property?
Ask the BrickKicker team about the systems, service, or inspection considerations for the property.
Poquoson
Independent city
Newport News Waterworks serves Poquoson water customers. Poquoson manages the local sewer system and solid-waste service; confirm the property connection and route.
Official Poquoson siteWater service & billing
Regional drinking-water service, account support, and billing for Poquoson customers.
For after-hours Waterworks emergencies, call 757-234-4800. The City separately lists 757-247-8842 for water-line breaks.
Sewer service & emergency
City local sewer collection and maintenance; HRSD/HRUBS handles separate regional wastewater-treatment billing where applicable.
Check official site
Official websiteThe City asks residents to call its emergency contact before a plumber for a sewer backup. Confirm public-sewer connection at the property address.
Trash, recycling & bulk items
City residential trash, recycling, bulk debris, landscape-debris service, and route/precinct pickup information.
Collection schedules and eligibility vary by precinct and service route. Confirm the property's pickup day before setting out material.
Questions about a Poquoson property?
Ask the BrickKicker team about the systems, service, or inspection considerations for the property.
York County
County
York County has more than one public water supplier, and some homes have private wells or septic systems. Confirm the serving system for the exact property.
Official York County siteWater service by property
Water-source guidance and account routing. York County has multiple public suppliers by location, and some homes use private wells.
Waterworks: Mon–Fri, 8 AM–5 PM; County hours: check official site
Official websiteDo not assume one provider across the County. Confirm the serving water system for the actual property before starting or transferring service.
Sewer service & emergency
County local sanitary-sewer collection and maintenance; HRSD handles regional treatment and its customer billing.
County operations: Mon–Fri, 8:15 AM–5 PM; emergency routing after hours
Official websiteProperties without public sewer may use a permitted septic system. Use the County contact for a local collection or backup question.
Trash, recycling & bulk items
Weekly curbside garbage, biweekly recycling, yard waste, bulky-item pickup, and drop-off recycling information.
Curbside and bulk eligibility depend on the property type and County garbage-service subscription. Confirm before scheduling a pickup.
Questions about a York County property?
Ask the BrickKicker team about the systems, service, or inspection considerations for the property.
Newport News
Independent city
Newport News Waterworks handles drinking water and billing; City Public Works handles local wastewater collection and solid waste.
Official Newport News siteWater service & billing
Water service, account questions, and Waterworks billing.
A Waterworks bill can include water plus City Public Works sewer-maintenance and solid-waste fees.
Sewer & wastewater emergency
Local wastewater collection, sewer service requests, and wastewater emergencies.
Water emergencies after hours route to Newport News Waterworks at 757-234-4800.
Trash, recycling & bulk items
Garbage, recycling, bulk/brush collection, recovery operations, and missed-pickup reports.
Schedules, recycling weeks, bulk service, and eligibility vary by street and property type.
Questions about a Newport News property?
Ask the BrickKicker team about the systems, service, or inspection considerations for the property.
Regular coverage · Western Hampton Roads
Find local utility contacts for Suffolk, Isle of Wight County, and Smithfield below. County and town services differ, so confirm the provider for your property address.
Suffolk
Independent city
Suffolk’s City utility and refuse contacts are listed below. Provider territory and SPSA SORT guidance can vary by address and collection route.
Official Suffolk siteWater, sewer & HRUBS billing
City water and sanitary-sewer accounts, meter reading, billing, start/stop service, and HRUBS-related account questions.
The City lists this number for water leaks and sewer backups/overflows too; confirm service availability at the address.
Trash, recycling & special pickup
Weekly refuse collection, missed pickups, containers, curbside schedule, and special pickup questions.
Route day and eligibility are address-specific. Suffolk's SPSA SORT guidance should be checked for current curbside recycling handling.
Questions about a Suffolk property?
Ask the BrickKicker team about the systems, service, or inspection considerations for the property.
Isle of Wight County
County
County water, sewer, and trash coverage are property-specific. Homes may use a private well and/or septic system, and County curbside service excludes the Towns of Smithfield and Windsor.
Official Isle of Wight County siteWater & sewer service
County public water and local sewer-collection service, accounts, connections, and customer questions.
Public water and sewer are not universal. Confirm the property address with the County; some homes use a private well and/or onsite septic system.
Water & sewer emergency
Water and sewer emergency reporting for County utility systems.
After-hours dispatch is available evenings, weekends & holidays
Official websiteThe County directs after-hours callers to the Sheriff's Office so on-call utility personnel can be dispatched.
Trash, recycling & bulk service
GFL curbside service for the County franchise area, plus County refuse/recycling centers for eligible residents.
The County franchise is for residents outside the Towns of Smithfield and Windsor. Confirm curbside, bulk, and center eligibility for the address.
Questions about a Isle of Wight County property?
Ask the BrickKicker team about the systems, service, or inspection considerations for the property.
Smithfield
Town
Smithfield has its own Town water, sewer, and contracted refuse service inside the corporate limits. Check the property address before using County contacts.
Official Smithfield siteWater, sewer & billing
Town-operated public water and local sanitary-sewer service within Smithfield's corporate limits.
The Town's local service and the County's utility service are different. Confirm whether the property is inside Smithfield's corporate limits.
Water & sewer emergency
Emergency routing for Town Public Works and Utilities service concerns.
For an emergency affecting a Town service, use this official emergency contact rather than waiting for regular office hours.
Trash, debris & large items
Town-contracted weekly residential refuse, Wednesday debris pickup, and large-item disposal guidance.
Smithfield discontinued curbside recycling. Large-item handling and Town collection apply within the corporate limits; check the official page before setting items out.
Questions about a Smithfield property?
Ask the BrickKicker team about the systems, service, or inspection considerations for the property.
Regular coverage · Middle Peninsula
Find Gloucester County utility contacts below. Public water and sewer reach some—not all—properties, and the County does not provide curbside trash collection, so the local resource cards explain the right starting point.
Gloucester County
County
Gloucester’s County water and sewer systems do not serve every property. Homes may use well and septic systems, and residents use convenience centers or arrange private curbside trash service.
Official Gloucester County siteWater service & billing
County public water service, accounts, and property-level water availability questions.
County systems serve only part of Gloucester. Confirm the property address; some homes use a private well and/or septic system.
Sewer service & emergency
County local sewer service, line-blockage and overflow reporting; HRSD provides regional treatment and separate billing.
County: Mon–Fri, 8 AM–4:30 PM; after-hours emergency routing available
Official websiteUse the County for local sewer problems. HRSD's Middle Peninsula after-hours emergency/odor number is 1-877-261-8411.
Trash, recycling & large items
County convenience-center household trash and drop-off recycling, plus disposal guidance for large items.
Gloucester County does not provide curbside trash pickup. Residents use convenience centers or arrange a private hauler; verify accepted materials before a trip.
Questions about a Gloucester County property?
Ask the BrickKicker team about the systems, service, or inspection considerations for the property.
Additional coverage · Confirmed appointment
Northeast North Carolina (Elizabeth City to the Outer Banks), Virginia’s Eastern Shore, and Williamsburg are available by office-confirmed appointment. Contact the office for Hayes scheduling.
Service confirmed directly with the office.
Send the property address and questions to the office for these additional territories or Hayes. Inspection scope, access, and timing are confirmed before scheduling.
A question before inspection day?
Geothermal, HVAC, roofing, crawl-space encapsulation, sewer scope, utility connection questions, or another system—we can help you decide what belongs in the inspection.
